Microsoft is changing the “confusing” Windows 10 upgrade prompt after criticism

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Published onJune 28, 2016

published onJune 28, 2016

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Yesterday, we reported that the head of California travel-agency had recentlysued Microsoft over a “forced” Windows 10 update that made her business PC unusable. Microsoft lost the trial, dropped an appeal and agreed to pay $10,000 in damages, but it looks that it wasn’t the end of the story. As the news made headlines yesterday in various tech publications, Microsoft was apparently already working on a “fix,” as our colleagues fromThe Vergeare reporting today that the company has agreed to change the confusing Windows 10 upgrade prompt. Yes, eligible Windows users will finally be allowed to dismiss the update, as explained by Windows chief Terry Myerson:

Since we introduced a new upgrade experience for Windows 10, we’ve received feedback that some of our valued customers found it confusing. We’ve been working hard to incorporate their feedback and this week, we’ll roll out a new upgrade experience with clear options to upgrade now, schedule a time, or decline the free offer.

As you can see in the above image, the new prompt display three choices and the “Decline free offer” option is pretty clear. While we applaud this change, it’s still unbelievable that it took the company eleven months, a ton of user complaints and a lost trial to come up with this new prompt, which is common sense. It’s still better late than never, but Microsoft may struggle to win back the trust from Windows users who made a clear choice early on to not upgrade their PCs to the new OS, but have been harassed by the company’s annoying upgrade prompts over all these months.

The new upgrade prompt should go live later this week, and as we previously reportedthe pop-up window will be removed from all Windows 7/8.1 PCs after the end of the free upgrade on July 29.Let us know in the comments if you think Microsoft finally made the good thing to win back the trust from its users.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Radu Tyrsina

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Microsoft is changing the “confusing” Windows 10 upgrade prompt after criticism