Microsoft to frustrated Surface Book and Pro 4 owners: we’re hearing you loud and clear

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Published onDecember 11, 2015

published onDecember 11, 2015

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Some Surface Book and Surface Pro 4 owners have been frustrated at their new devices due to several issues involving thedisplay, standby mode, and more. Microsoft has taken it to the official Surface support forum to basically apologize and reiterate that they are hearing you loud and clear. The usual “your feedback is valuable” phrase is also mentioned as well as a note that they are working to issue additional fixes as soon as possible. Here’s what Microsoft had to say in the officialsupport forum:

First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who’ve had a less-than-perfect experience, we’re sorry for any frustration this has caused. Please know that we’re reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback. We have already issued a number of updates via Windows Update and are working to issue additional updates and fixes as soon as possible to further improve the overall Surface experience. To ensure that you have received the most recent updates, we recommend you check out oursupport pagewith instructions on how to download and install the latest Surface and Windows updates. Surface Book update history can be foundhereand Surface Pro 4 update history can be foundhere.

Microsoft has already promised that afix for the sleep issuewill arrive in January. While not everyone with a Surface Book or Surface Pro 4 are affected by these problems, consumers that are affected are obviously frustrated that their expensive piece of hardware isn’t working as advertised. Is your Surface Book or Surface Pro 4 facing any issues? How do you feel about Microsoft’s apology?

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Microsoft to frustrated Surface Book and Pro 4 owners: we’re hearing you loud and clear