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PSA: Facing issues making or receiving calls via Skype? Here’s why and a possible fix

3 min. read

Published onJuly 29, 2016

published onJuly 29, 2016

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Skype is going through a wave of changes right now. For a long time since Microsoftannounced it is purchasing Skype for $8.5 billion, over 1900 days ago (seriously!), we’ve not seen any major improvements that end-users would notice, any big changes have been backend related, with the exception of Mojis. Skype was the replacement for MSN Messenger, one of the most popular messaging clients among teenagers at its peak – untilMicrosoft killed it off and migrated everyone to Skype– where the feature set was sub-optimal. Anyone who remembers in-chat games and drawings will know what we’re talking about here.

But improvements are coming to Skype. Not right now, Microsoft is making one more backend change, and that is thefinal migration to its Azure platform. This will lead to faster message delivery, improved call quality and a boost in security. Unfortunately, these changes are causing issues for end-users. In fact, it is affecting a major pivot of Skype’s features: calling. As the migration to Azure takes place, older clients will not support the new protocol being used, and as such, may fail to make or receive certain calls from other clients. There’s no definitive list of affected clients. It is due to the change from P2P, where clients would normally connect to each other, without any server being in the middle.

Emma, a Skype employee,responded to a user facing issuesreceiving calls on Skype and attributed it to this infrastructure upgrade:

We are still migrating all our clients to the new infrastructure, so it is not 100% enabled on all of them. You should keep in mind that:

These issues will go away once we migrate all clients to the new infrastructure.

A possible solution to these issues is to check for updates. Ensure that the Skype client being used (on both the sender and receiver) is up-to-date to ensure an optimal experience, otherwise, calls failing will be likely to happen. Once the migration is complete then, as stated, these issues should subside.

As we move forward into Skype’s modern-era, we’ll be able to have a smoother, more stable experience. We should also begin to see more end-user facing changes in the months and years ahead, too.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Radu Tyrsina